there a minimum time contract/commitment?
Not at all. You can pay monthly or yearly.
You can also cancel at any time.
- How soon
will my account be set up and ready for
Accounts are setup instantaneously.
- Do I
have access to update my site 24 hours
Yes absolutely. Whether you're a day person
or a night owl, your site is available
for you to update 24/7.
- Can you
register a domain name for me? Can you
set up domains other than .com, .org,
We can register .com, .org, and .net
names for $14.99/year, with you as the
registrant. We can also assist with
registering other domains (fees for registering
other domains will vary by country). Please
contact our sales department if you require
assistance in registering other domain
- Do you
offer a money back guarantee?
Yes. If for any reason during the first
45 days as a 247-Host.ca customer, you
are not completely satisfied with any
of our services, we will cancel your account
and refund the entire amount.
you offer plans with unlimited space ?
Yes, our platinum plan (hosting plan)
offers unlimited space.
- Do you
host Adult sites?
Yes, we allow all types of legal adult
- Is my
site backed up and how often?
We provide daily backups of data on our
servers. However, it is the client's
responsibility to do all back ups of their
site. If, in the unfortunate event,
something happens to your files, it is
your responsibility to have a local copy
of your files. We are NOT held liable in
any way for any files, money, time,
effort, etc. lost
due to this unfortunate event. Furthermore,
if your files are lost, we will attempt
to restore them as a gesture of good faith,
but make no promises what so ever about
whether the files will be brought back
successfully or not. Again, back ups are
the client's responsibility.
- How fast
are your connections?
Our servers are located in the Network
Access Corporation (NAC) Network Operations
Center (NOC) in Dallas, Texas. The network
is monitored around the clock. NAC offers
15 diverse OC3 and DS3 connections to
changed my control panel password and
now I can't get in.
Passwords are case sensitive and are limited
to 8 characters. If you entered a password
longer than 8 characters please try entering
the first 8 characters when logging into
your control panel.
do I get my email?
If you're familiar with your email client's
setup, use the following information to
retrieve email from your POP account:
Incoming mail (POP3) server:
Outgoing mail (SMTP) server:
* set SMTP authorization
within your email program to have the
server authenticate you as a registered
- I want
to get started right away, but my domain
name hasn't transferred/isn't in the database
yet. How do I do it?
After your domain is fully propagated
through the system, you can upload to
yourdomain.com via FTP or FrontPage Extensions.
Propagation takes 24-48 hours depending on
the domain registrar.
is the path to perl?
should I put CGI scripts for my domain?
All CGI scripts should be uploaded to
the cgi-bin folder, for your domain. Be
sure to follow the instructions for the
script you are uploading regarding setting
permissions on the files and folders you
create, as they vary from script to script.
- I uploaded
my files, but I don't see my page?
If our default "Welcome to the Future
home of", index.html, has not been replaced
by another index page, then anyone going
to domainname.com will still see that
page instead of some other home page.
This is the order in which the web server
looks for a page to put up as the "home"
page: >DirectoryIndex: index.html,
index.shtml Just delete the index.html
file and anything after it in this list
will then come up automatically. Notice
that "home.shtml" is NOT on the list and
so will not show up as your home page.
You would need to rename it.
and Billing Questions
I upgrade my plan or features later?
You can purchase new or expanded
features, or upgrade to a new plan at
anytime. There is no
extra charge for upgrading.
- How can
I change my account or billing information?
If you need to update your account or
billing information please contact us
here: Account Maintenance
happens if I go over the bandwidth limit
for my account?
If you exceed the bandwidth limit for
your account the overage amount will be
automatically billed at a rate of $2 per
gigabyte per month.
is the cost for additional features?
You can always upgrade
your account to a larger package.
If you would rather purchase extra bandwidth
or disk space, the prices are:
Disk space - $1.50 per
gigabyte per month.
Bandwidth - $1.50 per
gigabyte per month.
We also sell BULK disk
space and bandwidth, please contact
us for pricing.
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- How do
I cancel my Account?
You can cancel your account at any time
by sending email to contact@247-Host.ca.
There are no cancellation fees, and no
notice is required. Any fees paid to that
point are non-refundable, unless cancellation
is made within 30 days of opening the
account. Please see our Terms of Service Policy for further
about billing and overdue policies?
Accounts will be given a grace period
of 7 days, if payment is not received
within the grace period your account will
be deleted from our servers.